FAQ - Luxentiv

  • What is Luxentiv’s Return Policy? At Luxentiv, we aim for nothing less than your total satisfaction. If you’re not absolutely pleased with your purchase, you may return it within 30 days of delivery for a full refund. Items must be in their pristine condition, unworn and with all original tags attached. Please note, "Final Sale" items are not eligible for a return or exchange.

  • How do I initiate a return or exchange? To start a return or exchange, simply visit our Returns Center. Enter your order number and email, select the item(s) you wish to return, and follow the prompts to print your shipping label. Drop off your package at any designated carrier location.

  • Can I track my order? Yes! You will receive an email with tracking details once your order is on its way. For real-time updates, log into your Luxentiv account and visit the "My Orders" section.

  • What are Luxentiv’s shipping times?At Luxentiv, we prioritize swift and efficient order processing. Your items are typically processed within 1-2 business days and arrive within 5-14 days for United States. Please be aware that international deliveries may experience delays due to weather or other unforeseen circumstances. For detailed information, refer to our shipping policy.

    Does Luxentiv offer international shipping? Luxentiv offers international shipping to select countries, with the United States as our primary shipping destination for the fastest delivery. Please note that while we strive to get your items to you as quickly as possible, international shipments may take longer and are subject to customs fees, duties, and taxes, for which the customer is responsible.

  • How can I contact Customer Service?

    Our dedicated Customer Service team is always ready to assist you. For prompt support:

    • Email us: Send your queries to connect@luxentiv.com, and we will respond as quickly as possible.
    • Text before calling: Prefer to speak with us? Please text us at 305-509-9421 to arrange a call, and one of our team members will get back to you promptly.

    We look forward to serving you and ensuring your experience with Luxentiv is nothing short of exceptional.

    What payment methods does Luxentiv accept? Luxentiv accepts all major credit cards, PayPal, and Apple Pay. 

  • Can I cancel or modify my order? While we aim to process orders swiftly, please contact our Customer Service team immediately if you need to modify or cancel your order. We’ll do our best to accommodate your needs, although we cannot guarantee changes once processing has begun.

  • How do I use a promo code? Apply your promo code at checkout by entering it into the "Promo Code" box and clicking "Apply." Note: Only one promo code may be used per order, and some exclusions may apply.

  • Does Luxentiv offer gift cards? Currently, Luxentiv does not offer gift cards, but we are looking to include them in the near future to enhance your shopping experience. Stay tuned for updates!

  • Are there benefits for first-time customers? Absolutely! New to Luxentiv? Enjoy a 10% discount on your first purchase. Sign up for our newsletter to receive your exclusive promo code.